For information pertaining to an order, or questions about this site, please call 309-675-1000 or email SOS_CUSTOMER_SUPPORT@CAT.COM.

You can search for products from the Home Page or select HOME from the 'Go To’ dropdown list. Select your search criteria and press the search icon. Details of the product will be displayed in the search results. Enter the quantity you wish to order and press the add to cart icon.

When you are finished adding items to your shopping cart, select the shopping cart icon in the top right side of the page or select Shopping Cart from the 'Go To' dropdown list. Review the items in your cart. You can update quantities or remove items directly from your shopping cart. Once you are ready to complete your order press the continue to checkout icon.

Select an address from the dropdown list or add a new address. Addresses you have saved in your Address Book that is located in your User Profile are available to select for shipping information.

If you are unable to locate a product that you want to order, please contact SOS_CUSTOMER_SUPPORT@CAT.COM.

Domestic US orders are shipped via UPS Ground, and should arrive within 2-6 days of order placement. International orders are also shipped via UPS Standard Delivery, and should arrive within a week of order placement.

From the 'Go To' dropdown menu, select the Manage Orders option. You can search orders you have placed by date range, tracking number or order number. Enter your search criteria and press the search icon. If your order has shipped the tracking number will be displayed. Clicking the tracking number will take you to the UPS website where you can track your order.